Growing challenges in manufacturing, consumer goods, and automobile sectors related to handling multiple levels of dealers/distributors globally or locally has given rise to dedicated dealer management systems.
These systems are designed to integrate original equipment manufacturers (OEMs), dealer networks, and end-customers. Features such as inventory management and finance & accounting management are helping businesses to streamline various processes. The dealer management systems smartly streamline the distributor’s entire operations and focus on customer relations. DMS delivers enriched experience to businesses and helps them to improve responsiveness, processing times, and increase work productivity. It enhances corporate performance by optimizing and managing business processes. It is a process that offers services similar to total quality management and is backed by technology support.
DMS allows customers and business partners to interact proficiently. It supports organizations to carry out business processes through mobile devices, thereby improving the total execution time and also operational performance. Furthermore, it assists in dealing with issues such as absence of transparencyand redundancy in system processes by providing flexibility. A number of industries use these systems to improve customer relations, automate operations, and exploit opportunities.
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The factors favorable to growth of the dealer management system market are increasing adoption of technologies such as big data & analytics, Internet of Things (IoT), dealer automation, predictive analytics, over the air (OTA) technology, cyber security, connected cars, and cloud computing backed by the growing need for improved customer relationships, efficiency in compliance control, and cost competence. As businesses face new challenges each day, they invest in technologies that automate business services such as supply chain efficiency and service parts inventory management.
The dealer management systems market is anticipated to witness immense growth opportunities as end-users such as automotive enterprises specialize in value added services such as telematics services, cyber security, and connected car platforms. These platforms are anticipated to provide immense growth opportunities to the market with the growing need to automate processes.
Furthermore, organizations are expected to invest in effective technologies to enable automated operations by adopting dealer management systems, cloud based deployment models, and mobile apps for efficient management. Further, cloud based deployment provides subscription based business models and ensures minimal investment and reduces total cost of ownership (TCO). Digital transformation in the automotive industry is also expected to lead to increasing opportunities for the dealer management system market.
The dealer management system market is segmented by deployment model, end-use, and region. On the basis of deployment model, the market is segmented into on-premise and cloud. End-use segment includes automotive, retail, manufacturing and others. Geographically, the global dealer management systems market can be segmented into North America, Europe, Middle East & Africa, Asia Pacific, and South America. North America and Europe regions are expected to lead the dealer management systems market due to the higher demand for streamlined solutions.
Enterprises are investing in innovative accessibility modes such as mobile apps to capture the market in the growing regions. Moreover, countries such as the U.S., U.K, and UAE have large number of distribution channels for services & sales, inventory management, and procurement which are anticipated to generate demand for dealer management systems to integrate all these components of the value chain.
Some of the leading players dominating the dealer management system market are CDK Global (India) Private Limited, Wipro Limited, DealerTrack Holdings, Inc., Dominion Enterprises, Reynolds and Reynolds, incadea plc., Excellon Software Pvt Ltd, Dealertrack Technologies, Auto/Mate, Autosoft (ASI), DealerBuilt, Quorum Information Technologies, PBS Systems, Inc (PBS), DPC Systems (DPC), Dubuque Data Services (DDS), MPK Automotive Systems (MPK), Adam Systems (ADAM),Ramco Systems, WizIQ Inc.,Karmak, Procede Software, eNvent Software Technologies, WingsInfoPentana Solutions and DSI Solutions (DSI).