The communication service providers (CSPs) provide various communication channels which is basically a medium through which the sender and receiver exchange ideas. Increasing usage of communication network by the service providers and telecom operators leads to congestion which in turn leads to loss of revenue and low efficiency for telecom providers. This in turn enables them to cut down loyal subscriber base which in turn causes potential loss of business.
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As a result, service fulfillment aims to minimize this problem. It examines data related to various parameters which includes network, customer, service, price and market for insights so that it aims at boosting operational efficiency thereby improving customer experience. In addition, telecom companies and enterprise are banking on service fulfillment which aims at increasing revenue by optimizing network. In addition it also helps decrease operational costs in longer runs thereby improving risk management.
Global Service Fulfillment market has been segmented on the basis of types of services, deployment types and software. On the basis of software the market is segmented into service order management, network management and inventory management among others. By types of service the market has been segmented into operations and maintenance, planning and consulting and system integration.
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In terms of deployment type the market is segmented into on-premises and hosted deployment. Rapid Increase in connectivity devices and subscribers is driving the global Service Fulfillment market. In addition, large scale investments in telecom operation technologies are also boosting the demand of this market. Moreover, easy access to critical management solutions is also driving the growth of this market. Surging revenues through data services are other factors boosting the demand of Global Service Fulfillment market.